Frequently Asked Questions

This Agreement was last modified on 18th february 2016

How will you deliver my order?

Our order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

How Long Will I Get My Product After Buying?

Your order will usually reach your doorstep between 1 to 3 working days from the date of order. However, the delivery can take up to 7 working days during the busy holiday season or our mega sales events.

Do I Need an Account to Place an Order?

Why not, having a GearShip account helps us to make your shopping experience fast, secure and convenient.  You can create your own GearShip Account.

How do I use a coupon code that was issued to me?

You will see a field named “Coupon Code” during your checkout. Enter the code in this field and you will get the promised discount.

How Do I Place an Order?

To order from the Gear Ship Shop:
Visit the product detail page for an item you wish to buy.
Tap Add to Cart.
When you’ve finished adding items to your cart, tap the Shopping Cart icon.
If you need to edit the items in your Cart, Delete next to the item in the Cart.
If you need buy more items so click on the update cart.
Tap Proceed to checkout and follow the on-screen instructions.
Review your order information and tap Place your order to complete your purchase.
You’ll see an order confirmation screen when your purchase has been completed.

How much do you charge for shipping?

Orders above Rs.5,000 ship free of charge.

For orders below Rs. 5,000 we charge a fixed rate of Rs.200 per order.

Our system automatically calculates the correct shipping charge when you place your order.

How Do I Track My Order?

TCS:

You can track your shipment as follows:

1. Web Tracking (http://www.tcscouriers.com/pk/Tracking/Default.aspx)

Leopards:

You can track your shipment as follows:

1. Web Tracking (www.leopardscourier.com)

2. Email Tracking ([email protected])

I have bought an item on promotion or with a Discount Code. What amount will you refund me?

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier. We sell everything with a 07 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

How Should I to Contact if I Have Any Queries?

Call – WhatsApp: +92 341 111 5000 / +92 341 111 6000

How do I send goods back for return refund or exchange?

1. Call 0341 111 5000 – 0341 111 6000
2. Go to Your Account
3. Download and fill the return exchange form here
4. Pack the merchandise and include the return exchange form
5. Pack Your Gear Ship Parcel Securely
6. Attach the return label that you download to the top of the
parcel (ensure that delivery label is coverd)
7. Ship to:
GEAR SHIP .PK
NEAR IDEAL SWEETS & BAKERS, HOUSE # 226-P, STREET # 6,
AMIN ABAD # 2, BILAL CHOWK, SAMANABAD
Faisalabad
Pakistan

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.

How to pay online?

When paying online through a Credit/Debit Card, make sure your card is activated from the parent bank for online payments.

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